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THIS RESTAURANT IS CLOSED Max Stein’s American

94 Hartwell Ave. (Hartwell Pl.) Send to Phone
781-402-0033
Classic supper club ambience meets traditional American dishes like Maryland-style crab cakes, harvest spinach salad and herb-marinated Cornish game hen.
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Local Deals: 120 * 90

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Open
Lunch Mon.-Fri., Dinner Mon.-Sat.
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4.0 rating over 1 reviews

THIS RESTAURANT IS CLOSED Max Stein’s American Restaurant Review

: Classic supper club ambience meets traditional American dishes like Maryland-style crab cakes, harvest spinach salad and herb-marinated Cornish game hen.

User Ratings & Reviews for THIS RESTAURANT IS CLOSED Max Stein’s American
Average rating    1
Reviews 1 - 1 of 11
My experience at Max Stein of Lexington
by bingGourmet on Sat Jul 19, 2008 7:01 pm
 
Max Stein is a new restaurant on the old site of the former Hartwell House, a great location in the Lexington/Bedford area. Not far from the Minuteman trail and with a nice pond next to its porch, the Hartwell House had always been my favorite spot to have business and sometimes social meetings.

All of these changed, actually quite abruptly. Although the interior of the restaurant is well decorated, with solid wood and an obvious renovation of the porch, the wait staff has become aloof, cold and uncaring. At my first visit there after they changed their name, at least I was greeted warmly by a wonderful hostess and directed to my favorite table at the porch. Nonetheless, the food was mediocre -- calamari, steak, tuna, clam chowder have all been tried -- and services, such as getting us bread and refilling our cups with coffee, were piecemeal and required prompting if not begging.

I am willing to give it another chance, and so on Easter Day, I took my extended family there again for an early (or so I thought) dinner. Even at 6 p.m., they have run out of steak, and the lamb dish which was supposedly the special of the day. Two other items on the menu, including a dessert (again, a "special"), were also out at that hour! I have never known the community to be early diners, and so it baffled me that a restaurant should be out of their main items before most of us would even sit down for dinner. The waiter did apologize profusely, but added to my suspicion of a poor management when he further explained that the kitchen "is already closed" by the time I wanted to try another dessert item on the menu.

I should have taken note of the clue then never to return, but I gave it the benefit of the doubt 3 months later thinking that maybe the holidays made things difficult. So yesterday I reserved a table for a late dinner, at 9:45 pm. All of the information you can find about this restaurant said that it closes at 11 pm on Friday. It also took my reservation for 9:45 pm, and so I was totally surprised when I showed up at 9:50 pm and my party was refused seating because "the kitchen will close at 10 pm". Why did you take my reservation for 9:45 then? I asked. "Sorry but the kitchen will close at 10". Question repeated, expecting an apology or some explanation that they tried to contact me to cancel my erroneously accepted reservation (BTW they have my phone number). "Sorry but the kitchen will close at 10". So can we seat and order before 10 pm? "Sorry we cannot seat you because the kitchen will close at 10". So again, why did you bother to take the reservation for 9:45? Same robotic, non-explanatory answer.

This location could have been the site of a great restaurant. You have corporations in the vicinity, some pretty affluent neighborhoods, a relatively great outdoor setting, and good architecture of the former Hartwell House. In my opinion, however, the new management has ruined it.
 
Reviews 1 - 1 of 11



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