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Rancher's Club of New Mexico

1901 University Blvd. NE (Menaul Blvd.) Send to Phone
505-889-8071 | Make Restaurant Reservations | Menu
A steakhouse --- make that rancher’s club --- worthy of the name.
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Local Deals: 120 * 90

Cuisine
Open
Dinner nightly
Features

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  • 3.5 star rating
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3.5 rating over 3 reviews

Rancher's Club of New Mexico Restaurant Review

: Though it’s getting crowded up there as Albuquerque enters a restaurant renaissance, there’s still a little room at the top for The Rancher's Club. The place has been serving aged rib-eyes and porterhouses with all the classic sauces and trimmings --- from oysters Rockefeller and wedge salads to tableside Caesar salads, lobster tails and king crab legs --- to those prepared to pony up the cash for many years. Now that the kitchen has entered the twenty-first century, novelty-seekers have a reason to visit too: the menu is increasingly rife with game like antelope, venison and wild boar as well as globally influenced dishes such as tempura tuna rolls and bison carpaccio with sunchokes. Desserts as well are surprisingly up-to-date: Asian pear cobbler, for instance, is a nice, light twist on the homey staple. We wish we could say the same of the wine list, which continues to rely too heavily on big-name trophies from France and California (though a decent selection of port and Cognac adds a finishing touch of spice). But when it comes to the ambience, we’re glad old-school touches still abound: in the elegant ranch house-style dining room replete with antler chandeliers and leather seating, you’ll be pampered by live piano music and professional servers bearing entrées under silver cloches for a dramatic flourish.

User Ratings & Reviews for Rancher's Club of New Mexico
Average rating    1
Reviews 1 - 1 of 11
HORRIBLE CUSTOMER SERVICE BY STAFF AND GENERAL MANAGER!!
by jessicaflame27 on Wed Feb 25, 2015 1:55 pm
 
HORRIBLE CUSTOMER SERVICE BY STAFF AND GENERAL MANAGER!! My boyfriend and I had a very unpleasant experience with this restaurant over Valentine's weekend. We had gone on their website and booked a reservation via their link to Open Table. My boyfriend called on the reservation date to confirm the reservation. We have the email confirmation, but he just wanted everything to be perfect for our Valentine's dinner. The girl who answered the phone told my boyfriend that she did not have a reservation for him. When he stated that he had the email confirmation, she very rudely told him that it was too bad, because she did not have a reservation for him. He again stated that he was looking right at the confirmation for February 13th for 6:00pm. She again spoke to him rudely, saying that she was going to get a manager. A gentleman got on the phone proclaiming to be the manager (we later found out that this was Ralph, the General Manager). My boyfriend explained that he had an email confirmation from Open Table. The "manager" (in quotations because a manager would not behave the way this gentleman did to customers) said they did not show a reservation. My boyfriend patiently explained our confirmation once again, and the "manager" rudely said there was nothing they could do. He said our only option was to take the 9:45pm reservation the next day. My boyfriend was very frustrated and hung up the phone. 2 minutes after he hung up, he got a call from Open Table confirming our reservation. He explained his conversation with your employees to the woman on the phone, who said that she could not help him with that. When I got home 15 minutes later, I called in and immediately asked for a manager. A female got on the phone saying that she was the manager. I explained to her the situation, once again. She was understanding and said to bring in the confirmation and she would make sure we were seated. By this time, my boyfriend was very upset with the way he was treated and decided that he would rather not dine there out of fear of further bad service. I was looking forward to our first visit to this restaurant until all of this happened. I did not appreciate the way my boyfriend was treated, nor did I appreciate having to make alternate plans at the last minute. I emailed the restaurant to let them know what happened. When I received the call back, it was the general manager, Ralph Garcia. All he did was argue with me and blame the error on Open Table. He never offered a solution, and insisted that "apologizing profusely for Open Table" was retribution enough. I will NEVER eat at this restaurant while this jerk is the general manager, and suggest that you do not either.
 
Reviews 1 - 1 of 11



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